Returns and Exchanges

Website Returns & Exchange Policy

We hope you love your new Shang Vito jewellery! However, if you’re not completely happy with it, or you simply changed your mind, we offer 7-day returns for customers in Singapore, starting from the day the shipment is delivered.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must:

  • Be in unworn condition
  • Be returned in original packaging (box, bag and pouch included)
  • Be returned within 7 days from the delivery date
  • Meet the conditions outlined for each specific scenario below

Note: Original shipping fees are non-refundable, unless there is a manufacturing defect or broken item. We may deny a return or exchange at our sole discretion if returned products do not meet these guidelines. 

1. Manufacturing Defects

If your item arrives with a defect (e.g., faulty clasp, stone issue), we will:

  • Replace or refund the item
  • Cover return shipping and shipping of replacement items

2. Breakage on Arrival

If your item is damaged during delivery, we will:

  • Replace or refund the item
  • Cover return shipping and shipping of replacement items

3. Change of Mind / Size Exchange

  • Returns or exchanges for change of mind or size are accepted within 7 days
  • Return shipping are paid by the customer
  • Exchanges are limited to one per item (no repeated exchanges)
  • Earrings are strictly non-returnable for hygiene reasons

4. Breakage from Day 8 to 1 Month After Delivery

  • If your item experiences breakage during this period due to a manufacturing defect, we will first assess whether it can be repaired. If the item can be repaired, we will repair it at no charge. If it cannot be repaired, we will offer 30% store credit.
  • This applies only to items broken due to manufacturing defects.
    Does not cover scratches, normal wear and tear, improper use, storage issues, or any modifications made after purchase

How to Request a Return or Exchange

1. Email Us: Send an email to hello@shangvito.com with:

  • Order number
  • Clear photos of the item
  • Short description of the issue

2. Review
 Our team will respond within 2 working days to confirm eligibility.

3. Ship the Item Back

  • Once approved, mail your item to us
  • Use a trackable shipping method
  • Return postage fees may apply

4. Processing Your Return

  • Once received and inspected, we’ll process your refund, exchange, or store credit
  • Refunds (where applicable) are issued within 5–7 business days to the original payment method

Pop-up Store Returns & Exchange Policy

We hope you love your new Shang Vito jewellery! However, if you're not completely happy with it, or you simply changed your mind, we offer 7-day exchanges for purchases made at our pop-up stores, starting from the date of purchase.

Eligibility for Exchanges

To be eligible for an exchange, your item must:

  • Be in unworn condition.
  • Be returned in its original packaging (box, bag and pouch included).
  • Be returned within 7 days from the purchase date.
  • Meet the conditions outlined for each specific scenario below.

1. Manufacturing Defects

If your item has a manufacturing defect (e.g. faulty clasp, stone issue), we will:

  • Replace or refund the item.
  • Repair the item where appropriate.
  • Cover any shipping costs if the item needs to be returned to us for assessment.

2. Breakage on Purchase

If your item is found to be broken at the time of purchase, we will:

  • Replace or refund the item.

3. Change of Mind / Size Exchange

Exchanges for change of mind or sizing are accepted within 7 days of the purchase date.

  • Exchanges are available for another item only.
  • Any price difference must be topped up if exchanging for a higher-priced item.
  • No refunds will be given for change of mind or sizing.
  • Exchanges are limited to one per item (no repeated exchanges).
  • Earrings are strictly non-returnable for hygiene reasons.

4. Breakage from Day 8 to 1 Month After Purchase

If your item experiences breakage during this period due to a manufacturing defect, we will first assess whether it can be repaired.

  • If the item can be repaired, we will repair it at no charge.
  • If it cannot be repaired, we will offer 30% store credit.

This applies only to items broken due to manufacturing defects.

Does not cover scratches, normal wear and tear, improper use, storage issues, accidental damage, water damage, or any modifications made after purchase.

How to Request an Exchange or Breakage Claim

1. Email Us: Send an email to hello@shangvito.com with:

  • Date of purchase.
  • Clear photos of the item.
  • A short description of the issue or exchange request.

2. Review

Our team will respond within 2 working days to assess your request and confirm eligibility.

Please note that returns, exchanges and warranty claims cannot be processed directly at our pop-up stores. Our team must first assess all requests before an exchange, repair or replacement can be approved.

3. Return the Item

Once approved, we will provide instructions on how to return the item or arrange collection.

4. Processing

Once the item has been received and inspected, we'll process your approved exchange, repair, replacement or store credit, where applicable.

Additional Notes

  • Earrings are non-returnable for hygiene reasons
  • Custom-made or resized items are not eligible for return
  • Items purchased at consignment locations follow the store’s own policy — please check directly with the store
  • Items purchased on TikTok follow TikTok’s return and refund policies. Please refer to the TikTok Shop directly for details